About Fishin' Frenzy Online

Who We Are: Fishin' Frenzy Gaming Ltd.

Fishin' Frenzy Gaming Ltd. is a leading online gaming provider, bringing thrilling and fair entertainment to players across regulated markets. As the official home of the iconic Fishin' Frenzy slot, we are committed to upholding the highest standards of integrity, technical excellence, and player care. Our operations are anchored in the UK, reflecting our dedication to a highly regulated and player-focused environment.

Registered Office Address:
One Canada Square
Canary Wharf
London
E14 5AB
United Kingdom

Ownership and Corporate Governance

Fishin' Frenzy Gaming Ltd. is a wholly-owned subsidiary of Deep Blue Entertainment Group PLC, a reputable publicly traded company listed on the London Stock Exchange (LSE: DBET). This robust corporate structure underpins our financial stability and commitment to transparent, accountable governance, providing an extra layer of trust for both players and our valued partners.

Our Leadership Team

Our operations are guided by an experienced leadership team dedicated to innovation, compliance, and player satisfaction:

• CEO: Mr. Arthur Pendelton
• Chief Operating Officer: Ms. Eleanor Vance
• Chief Compliance Officer (CCO): Mr. David Chen ([email protected])
• Money Laundering Reporting Officer (MLRO): Ms. Sarah Jenkins

Mr. David Chen, our Chief Compliance Officer, also serves as the primary contact for data protection inquiries, ensuring our adherence to GDPR and other privacy regulations.

Our Expertise: The Fishin' Frenzy Slot

At Fishin' Frenzy Online, we showcase our technical prowess and passion for engaging gameplay through our flagship title, Fishin' Frenzy. Developed by Real Time Gaming, this popular 5-reel, 3-row video slot embodies our commitment to quality entertainment and fair mechanics.

• Innovative Gameplay: Experience the thrill of 1-10 selectable win lines, dynamic reel action, and exciting features like the Fisherman Wild symbol, which catches valuable fish prizes during the Free Games bonus. The game offers a maximum win of £250,000.00 or x250,000 total bet, ensuring high-stakes excitement.
• Transparent Fairness: We ensure absolute fairness through a transparent Return to Player (RTP) rate of 96.12% for Fishin' Frenzy (version 1.6.1.8, applicable from 17/01/2023). This audited RTP represents the long-term theoretical payout, providing players with clear expectations. Our Random Number Generators (RNGs) are rigorously tested and certified by independent bodies like GLI, guaranteeing truly random outcomes.
• Responsible Game Design: From adjustable bet ranges (100 to 200,000 or currency equivalent) to clear game rules and win line explanations, Fishin' Frenzy is designed with responsible play in mind. We integrate features that support player control and provide comprehensive information on game mechanics.

We are proud to host a game that not only entertains but also adheres to the strictest standards of technical integrity and player protection, showcasing our expertise in the online gaming landscape.

Licensing and Regulatory Compliance

Operating with integrity is fundamental to our mission. Fishin' Frenzy Online, through Fishin' Frenzy Gaming Ltd., holds active licences from two of Europe's most respected regulatory bodies, ensuring a secure and compliant gaming environment for our players and partners.

Building Trust: Certifications & Security

Your security and fair play are our paramount concerns. We employ industry-leading technologies and adhere to rigorous auditing processes to ensure a trustworthy and secure environment for all players and partners.

• eCOGRA Certified: Our games and operational conduct are regularly audited by eCOGRA, an internationally approved testing agency, for fairness and responsible practices. Learn more about eCOGRA
• GLI (Gaming Laboratories International) Tested: The Random Number Generators (RNGs) used in our games, including Fishin' Frenzy, are certified by GLI to ensure truly random and unbiased outcomes. Learn more about GLI
• ISO 27001 Certified: We adhere to the international standard for information security management systems, demonstrating our commitment to protecting sensitive data.
• PCI DSS Compliant: All payment transactions are processed securely, meeting the strict requirements of the Payment Card Industry Data Security Standard.
• SSL Encrypted: Our website utilises advanced SSL encryption to safeguard your personal and financial data against unauthorised access.

Industry Associations

Fishin' Frenzy Gaming Ltd. is proud to be a member of leading industry associations, actively contributing to the promotion of high standards, ethical conduct, and responsible gaming across the sector:

• European Gaming and Betting Association (EGBA): www.egba.eu
• Remote Gambling Association (RGA): www.rga.eu

Financial Transparency and Player Protection

We are committed to full financial transparency and ensuring the security of player funds.

• Player Fund Segregation: All player funds are held in separate, designated bank accounts, distinct from company operational funds. This ensures that your deposits are protected and readily available in the unlikely event of insolvency.
• Annual Audit Reports: Our financial statements undergo rigorous annual audits by independent, reputable firms, reinforcing our commitment to fiscal responsibility.
• Return to Player (RTP) Reports: We publish regular payout reports, showcasing audited Return to Player percentages for our games, including Fishin' Frenzy, to maintain transparency regarding game fairness.

Dispute Resolution Procedures

We aim to resolve any complaints quickly and fairly. If you have a complaint, please follow our internal complaints procedure:

1. Contact our Customer Support team via Live Chat, Phone, or General Support Email.
2. If your complaint is not resolved to your satisfaction, you may escalate it to our Complaints Department by emailing [email protected]. We aim to provide a final response within 8 weeks.
3. If you remain dissatisfied after exhausting our internal complaints procedure, you may refer your dispute to our Alternative Dispute Resolution (ADR) provider, eCOGRA.

Alternative Dispute Resolution (ADR) Provider

eCOGRA: https://ecogra.org/ata/dispute.php
eCOGRA is an independent agency that specialises in the resolution of disputes in the online gambling industry and is approved by the UK Gambling Commission.

Contact Us

Your feedback and inquiries are important to us. Our dedicated support team is available through multiple channels to assist you.

Email Support

For detailed inquiries, please use our departmental email addresses. We aim for prompt responses, prioritising your needs.

• General Support: [email protected]
  Response Time: Urgent queries within 1-2 hours, general within 24 hours.
• Finance & Payments: [email protected]
  Response Time: Within 4-6 hours during business hours.
• Technical Support: [email protected]
  Response Time: Within 2-4 hours.
• Compliance & KYC: [email protected]
  Response Time: Within 24-48 hours.
• Responsible Gaming: [email protected]
  Response Time: Within 2 hours during business hours.
• Media & Partnerships: [email protected]
  Response Time: Within 24-48 hours.

Contact Form

Prefer to send us a message directly from the website? Please use our secure online contact form. We aim to respond to all contact form submissions within 24 hours.

Support Opening Hours

Our primary customer support channels (Live Chat and Telephone) operate 24 hours a day, 7 days a week, 365 days a year. Department-specific email support operates during standard UK business hours (9:00 - 17:00 GMT/BST, Monday - Friday).