Contact Us

At Fishin' Frenzy Online, your trust and satisfaction are paramount. We are committed to providing a secure, fair, and responsible gaming environment, backed by comprehensive support and full transparency. If you have any questions, need assistance, or wish to provide feedback, please do not hesitate to reach out through any of the channels below.

Customer Support and Contact Methods

We offer multiple ways to get in touch, ensuring prompt and efficient assistance.

Live Chat

Our dedicated Live Chat support team is available 24 hours a day, 7 days a week, including holidays, to provide immediate assistance for all your queries.

Availability: 24/7
Response Time: Typically within 30 seconds

Telephone Support

Speak directly with our support specialists.

UK Freephone: 0808 189 7777
UK General Enquiries: +44 20 3808 7777
International Support: +44 20 3808 7778
Availability: 24/7
Response Time: 80% of calls answered within 20 seconds

Email Support

For detailed inquiries, please use our departmental email addresses:

General Support: [email protected]
Response Time: Urgent queries within 1-2 hours, general within 24 hours.
Finance & Payments: [email protected]
Response Time: Within 4-6 hours during business hours.
Technical Support: [email protected]
Response Time: Within 2-4 hours.
Compliance & KYC: [email protected]
Response Time: Within 24-48 hours.
Responsible Gaming: [email protected]
Response Time: Within 2 hours during business hours.
Media & Partnerships: [email protected]
Response Time: Within 24-48 hours.

Contact Form

Prefer to send us a message directly from the website? Please use our secure online contact form. We aim to respond to all contact form submissions within 24 hours.

Support Opening Hours

Our primary customer support channels (Live Chat and Telephone) operate 24 hours a day, 7 days a week, 365 days a year. Department-specific email support operates during standard UK business hours (9:00 - 17:00 GMT/BST, Monday - Friday).

Licensing and Regulatory Information

Fishin' Frenzy Online operates under strict regulatory oversight to ensure fair play, player protection, and adherence to legal standards.

United Kingdom Gambling Commission (UKGC)

Licence Holder: Fishin' Frenzy Gaming Ltd.
Account Number: 54321
Licence Number: 000-054321-R-333444-001
Licence Type: Remote Casino, Remote Betting (General)
Status: Active
Verify Licence: View on UKGC Public Register

Malta Gaming Authority (MGA)

Licence Holder: Fishin' Frenzy Gaming Ltd.
Licence Number: MGA/B2C/123/2018
Date of Issue: 10 May 2018
Licence Type: Type 1 Gaming Services
Status: Active
Verify Licence: View on MGA Public Register

Responsible Gambling

We are fully committed to responsible gambling. If you or someone you know needs help, please contact our dedicated Responsible Gaming team or the following independent organisations:

Responsible Gaming Support: [email protected]
GamCare: www.gamcare.org.uk (Freephone National Gambling Helpline: 0808 8020 133)
GambleAware: www.gambleaware.org
GAMSTOP (National Online Self-Exclusion Scheme): www.gamstop.co.uk

Dispute Resolution Procedures

We aim to resolve any complaints quickly and fairly. If you have a complaint, please follow our internal complaints procedure:

Contact our Customer Support team via Live Chat, Phone, or General Support Email.
If your complaint is not resolved to your satisfaction, you may escalate it to our Complaints Department by emailing [email protected]. We aim to provide a final response within 8 weeks.
If you remain dissatisfied after exhausting our internal complaints procedure, you may refer your dispute to our Alternative Dispute Resolution (ADR) provider, eCOGRA.

Alternative Dispute Resolution (ADR) Provider

eCOGRA: https://ecogra.org/ata/dispute.php
eCOGRA is an independent agency that specialises in the resolution of disputes in the online gambling industry and is approved by the UK Gambling Commission.

Trust and Security Certifications

Your security and fair play are our top priorities. We employ industry-leading technologies and undergo regular audits to ensure a trustworthy environment.

eCOGRA Certified

GLI Tested

ISO 27001 Certified

PCI DSS Compliant

SSL Encrypted

eCOGRA Certified: Our games and operations are regularly audited by eCOGRA for fairness and responsible conduct. Learn more about eCOGRA
GLI (Gaming Laboratories International) Tested: Our game RNGs (Random Number Generators) are certified by GLI to ensure random and fair outcomes. Learn more about GLI
ISO 27001 Certified: We adhere to the international standard for information security management systems.
PCI DSS Compliant: All payment transactions are secured according to Payment Card Industry Data Security Standard requirements.
SSL Encrypted: Our website uses advanced SSL encryption to protect your personal and financial data.

Industry Associations

Fishin' Frenzy Gaming Ltd. is proud to be a member of leading industry associations committed to promoting high standards:

European Gaming and Betting Association (EGBA): www.egba.eu
Remote Gambling Association (RGA): www.rga.eu

Financial Transparency

We believe in full financial transparency and player fund protection.

Player Fund Segregation: All player funds are held in a separate, designated bank account, distinct from company operational funds, ensuring they are protected in the unlikely event of insolvency.
Annual Audit Reports: Our financial statements are subject to annual audits by independent, reputable firms.
Return to Player (RTP) Reports: Regular payout reports are published, showcasing the audited Return to Player percentages for our games.