Privacy Policy

Welcome to Fishin' Frenzy Online, operated by Frenzy Digital Ltd. Your privacy and trust are paramount to us. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website, https://fishinfrenzyonline.co.uk, and engage with our slot game, "Fishin' Frenzy".

We understand that you are entrusting us with not only your personal information but also financial details, within an industry that demands the highest levels of integrity and security. This document is designed to be clear, comprehensive, and reassuring, demonstrating our commitment to responsible data handling and player protection, in line with UK and international data protection standards.

1. Who We Are

2. Our Commitment to Your Privacy

3. The Data We Collect and Why (Including Gameplay Specifics)

To provide you with a secure, fair, and enjoyable gaming experience, and to meet our regulatory obligations, we collect various types of personal data. The "Fishin' Frenzy" slot game (version 1.6.1.8, RTP 96.12%, by Real Time Gaming) generates specific gameplay data that is essential for these purposes.

4. How We Use Your Data

Primary Uses

• Service Provision: Creating and managing your account, processing transactions, delivering gaming services
• Legal Compliance: Meeting UK Gambling Commission requirements, anti-money laundering obligations, tax reporting
• Security: Fraud prevention, account security, maintaining game integrity
• Customer Support: Responding to inquiries, resolving issues, providing technical assistance

Secondary Uses

• Service Improvement: Analyzing usage patterns to enhance user experience
• Responsible Gambling: Monitoring for signs of problem gambling, implementing protective measures
• Marketing: Sending relevant promotions and updates (with your consent)
• Research: Anonymous statistical analysis for business insights

5. Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide our gambling services
• Legal Obligation: Compliance with gambling, financial, and data protection laws
• Legitimate Interest: Fraud prevention, security, and service improvement
• Consent: Marketing communications and optional data processing
• Vital Interests: Emergency situations requiring immediate action

6. Data Sharing and Third Parties

We may share your data with carefully selected third parties for specific purposes:

Regulatory Bodies

• UK Gambling Commission
• HM Revenue & Customs
• Financial Conduct Authority
• Law enforcement agencies (when legally required)

Service Providers

• Payment processors (for deposits and withdrawals)
• Identity verification services
• Cloud hosting providers
• Customer support platforms
• Security and fraud prevention services

Game Providers

• Real Time Gaming (for Fishin' Frenzy gameplay data)
• Game integrity monitoring services
• RNG certification bodies

7. International Data Transfers

Some of our service providers may be located outside the UK. When we transfer your data internationally, we ensure adequate protection through:

• Adequacy decisions by the UK government
• Standard Contractual Clauses approved by the UK authorities
• Certification schemes and codes of conduct
• Binding corporate rules for multinational organizations

8. Data Retention

We retain your personal data for different periods depending on the type of information and legal requirements:

• Account Information: 7 years after account closure (regulatory requirement)
• Financial Records: 7 years (anti-money laundering regulations)
• Gaming Data: 5 years (gambling compliance)
• Marketing Data: Until consent is withdrawn or account is closed
• Technical Logs: 12 months (security purposes)
• Communication Records: 3 years (customer service quality)

9. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right of Access

Request a copy of all personal data we hold about you, including gaming history and account information.

Right to Rectification

Correct any inaccurate or incomplete personal data.

Right to Erasure ('Right to be Forgotten')

Request deletion of your personal data, subject to legal and regulatory retention requirements.

Right to Restrict Processing

Limit how we use your data in certain circumstances.

Right to Data Portability

Receive your data in a structured, machine-readable format.

Right to Object

Object to processing based on legitimate interests or for direct marketing.

Rights Related to Automated Decision-Making

Challenge decisions made solely by automated systems, including responsible gambling algorithms.

10. Data Security Measures

We implement comprehensive security measures to protect your personal data:

Technical Safeguards

• 256-bit SSL encryption for all data transmission
• Advanced firewall protection
• Multi-factor authentication for account access
• Regular security vulnerability assessments
• Encrypted data storage with access controls

Organizational Measures

• Staff training on data protection principles
• Regular security awareness programs
• Strict access controls and authorization procedures
• Data breach response procedures
• Regular security audits and compliance reviews

Physical Security

• Secure data centers with 24/7 monitoring
• Biometric access controls
• Environmental monitoring and protection
• Redundant backup systems

11. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Essential Cookies

Required for basic site functionality, account management, and security.

Performance Cookies

Help us understand how you use our site to improve performance and user experience.

Functional Cookies

Remember your preferences and settings for a personalized experience.

Marketing Cookies

Used to deliver relevant advertisements (only with your consent).

You can manage cookie preferences through your browser settings or our cookie management tool.

12. Children's Privacy

Our services are strictly for adults aged 18 and over. We do not knowingly collect personal data from minors. If we discover that we have collected data from someone under 18, we will immediately delete it and close any associated account.

13. Data Breach Procedures

In the unlikely event of a data breach:

• We will assess the risk to your rights and freedoms
• Notify the Information Commissioner's Office within 72 hours if required
• Inform affected individuals without undue delay if there is high risk
• Take immediate steps to contain and remedy the breach
• Conduct a full investigation and implement preventive measures

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will:

• Notify you of significant changes via email or site notification
• Update the "Effective Date" at the top of this document
• Maintain previous versions for reference
• Provide clear explanations of any changes affecting your rights

15. Contact Information and Complaints

16. Gaming-Specific Privacy Considerations

As a gambling operator, we have additional responsibilities regarding your privacy:

Responsible Gambling Data

We monitor your gaming behavior to identify potential signs of problem gambling. This includes tracking session duration, betting patterns, and loss amounts. This data is used solely for your protection and regulatory compliance.

Game Integrity

We collect detailed gameplay data to ensure fair play and detect any anomalies. For Fishin' Frenzy specifically, this includes spin results, bonus feature triggers, and RTP calculations.

Financial Crime Prevention

We are required to monitor and report suspicious financial activity. This may involve sharing information with relevant authorities as mandated by law.

Last Updated: 25th May 2024
Version: 2.1
Next Review Date: 25th May 2025