Version: 1.0 | Last Updated: 25th October 2024
These clauses have the potential to seriously affect your interests. We strongly advise you to read this entire document, especially the full clauses linked below, before registering an account or playing any games on our website.
By registering an account and using our services, you confirm that you have read, understood, and agree to these Terms and Conditions.
Welcome to Fishin' Frenzy Online, the official website for the Fishin' Frenzy slot game. These Terms and Conditions ("Terms") govern your use of the website https://fishinfrenzyonline.co.uk (the "Website") and all services and games offered thereon. These Terms constitute a legally binding agreement between you ("Player," "User," "you," or "your") and Fishin' Frenzy Gaming Ltd. ("Provider," "we," "us," or "our").
By accessing or using any part of our Website, you agree to be bound by these Terms, our Privacy Policy, Cookie Policy, and any specific rules applicable to individual games or promotions.
You must be at least 18 years of age (or the legal age for gambling in your jurisdiction, if higher) to register an Account, deposit funds, or play games on our Website, including demo versions. We reserve the right to verify your age and identity and to suspend or terminate your Account if we suspect you are underage or cannot provide satisfactory proof of age.
You are solely responsible for ascertaining whether it is legal for you to participate in the Games from your jurisdiction. We do not intend for the Website to be used for gambling by persons in jurisdictions where such activities are illegal.
To use our real-money services, you must register an Account by providing accurate, complete, and up-to-date information, including your full name, address, date of birth, and contact details. You may only register one Account with us.
As a licensed operator, we are legally required to perform "Know Your Customer" (KYC) and Anti-Money Laundering (AML) checks. This may involve requesting documentation such as photographic ID, proof of address, and source of funds. Failure to provide requested documentation may result in Account suspension or termination and forfeiture of winnings.
You are responsible for maintaining the confidentiality of your Account username and password. You must not disclose your login details to any third party. Any activity under your Account is deemed to be carried out by you.
Details regarding accepted payment methods, minimum/maximum deposit and withdrawal limits, and processing times are available in our Payments section. We reserve the right to conduct additional verification procedures for withdrawals, particularly for larger amounts.
In compliance with UK Gambling Commission requirements, we segregate customer funds from our operating funds. However, the level of protection provided to your funds in the event of insolvency is: Not protected — with segregation of customer funds. This means that while your funds are held in separate accounts, they are not protected in the event of our insolvency.
An Account will be deemed inactive if there has been no login or logout activity for a continuous period of 12 months. Inactive Accounts may be subject to administrative fees or eventual closure, in accordance with our Inactive Account Policy.
All Games offered on our Website operate using a Random Number Generator (RNG) to ensure fair and unpredictable outcomes. Our RNGs and overall game operations are regularly audited and certified by independent testing agencies such as eCOGRA and Gaming Laboratories International (GLI). This ensures integrity and compliance with industry standards. We also hold ISO 27001 certification for information security and are PCI DSS Compliant for payment processing.
The theoretical Return to Player (RTP) percentage for each game is prominently displayed within the game's information section. RTP is calculated over millions of spins and represents a long-term mathematical expectation, not a guarantee for any individual session or outcome. Your actual results may vary significantly over any short-term period.
We offer demonstration versions of our slot game for informational and entertainment purposes only. Please note the following critical distinctions:
This section outlines the specific rules for the "Fishin' Frenzy" slot game, provided by Real Time Gaming, version 1.6.1.8, applicable from 17/01/2023. These rules are supplementary to the general gameplay rules.
| Property | Value |
|---|---|
| Game Title | Fishin' Frenzy |
| Game Type | 5-reel, 3-row video slot |
| Win Lines | 1-10 selectable paylines |
| Theoretical RTP | 96.12% |
| Bet Range | Minimum bet 1.00, Maximum bet 2,000.00 |
| Maximum Win | 250,000x total bet |
| Volatility | Medium |
The game features high-value symbols (Pelican bird, Fishing rod, Life preserver, Tackle box), standard card symbols (10, J, Q, K, A), and special symbols:
We are deeply committed to promoting responsible gambling and providing a safe and supportive environment for all our Players. Gambling should be an enjoyable activity, and we offer a range of tools and resources to help you manage your play.
For all new customers residing in the UK, it is mandatory to set financial limits BEFORE your first deposit. This system includes:
Increases to limits will be subject to a 24-hour cooling-off period. Decreases will take effect immediately.
We provide the following tools, accessible via your Account settings, to help you manage your gambling:
If you feel your gambling is becoming problematic, you can self-exclude for a fixed period (e.g., 6 months, 1 year, 5 years) or indefinitely. To self-exclude, please contact our Responsible Gaming team at [email protected] or use the tools in your Account settings.
From time to time, we may offer bonuses, free spins, or other promotional offers. Each promotion will have its own specific terms and conditions ("Bonus Terms") which will be made available to you clearly before you opt-in. These Bonus Terms will govern your participation in the promotion and are to be read in conjunction with these general Terms.
Key aspects of Bonus Terms typically include wagering requirements, maximum bet limits, game restrictions, and withdrawal conditions. We reserve the right to withdraw or amend any bonus or promotion at any time.
We are committed to protecting your privacy and personal data. Our processing of your personal data is governed by our comprehensive Privacy Policy, which adheres to the General Data Protection Regulation (GDPR) and other applicable data protection laws.
We process your personal data based on the following lawful bases (Article 6 GDPR):
We aim to provide a high level of customer satisfaction and will endeavour to resolve any complaints quickly and fairly. Our complaints procedure is designed to be clear and accessible.
Please note that disputes must be submitted to eCOGRA within one year of our final response.
All content on the Website, including text, graphics, logos, images, game software, and the "Fishin' Frenzy" game itself, is the intellectual property of Fishin' Frenzy Gaming Ltd. or its licensors (e.g., Real Time Gaming) and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any content without our express written permission.
We reserve the right to amend these Terms at any time. We will notify you of any material changes to these Terms before they take effect. Material changes are those that could seriously affect your interests or obligations. You will be given the opportunity to review and accept the revised Terms. If you do not agree to the revised Terms, you may be required to cease using the Website and/or close your Account.
Non-material changes will become effective immediately upon being posted on the Website. It is your responsibility to review these Terms regularly. We maintain a log of all changes with rationale for regulatory audits.
To the maximum extent permitted by law, Fishin' Frenzy Gaming Ltd. shall not be liable for any loss or damage of any kind arising out of or in connection with your use of the Website or participation in the Games, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages.
We shall not be liable for any losses or damages which may be caused by:
Nothing in these Terms shall exclude or limit our liability for death or personal injury resulting from our negligence, fraud or fraudulent misrepresentation, or any liability which cannot be excluded or limited under applicable law.
Affiliate Links Disclosure: We may receive a commission from partner casinos when you register via our links. This does not affect your playing conditions, but it helps us keep free access to demo versions of slots. We maintain editorial independence in our ratings and recommendations. We will use clear terms such as "affiliate link," "advertising," or "sponsorship" to identify such relationships where they occur on our Website.
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.
If any provision of these Terms is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable, or illegal, the other provisions shall remain in full force and effect.
These Terms, together with our Privacy Policy, Cookie Policy, and any specific game rules or bonus terms, constitute the entire agreement between you and Fishin' Frenzy Gaming Ltd. regarding your use of the Website and supersede all prior agreements and understandings.